Website Maintenance & Support
Is your current agency not providing the level of support you need when it comes to web maintenance? Is your website too slow? Every 100ms of page load time costs 1% in sales. We’ve been providing enterprise-level website support for over two decades, and undertake ongoing improvement and maintenance contracts for projects of all sizes through our Soap Support and Service solution.
Responsive Web Support Services
We’re on hand to tackle any issue
Many of our partners switch to us after feeling neglected by their previous agencies. We understand that no website should be left to stagnate.
Our team specialises in Conversion Rate Optimisation (CRO), implementing real-time tracking to gain insights into user behaviour, conducting A/B testing, improving SEO, optimising page speed, enhancing accessibility, and adding new functionality.
Our approach to website support and maintenance makes sure your site not only runs efficiently, but also improves in terms of performance, user experience, and results. As your website support service, we’re on hand to tackle any issue you may come up against with the running of your website. We know that time is money, especially considering that 40% of website visitors leave when there is a loading time of three seconds or more. It’s our responsibility to make sure your website stays online and functional, no matter what.
We all know things can go wrong. When they do, it’s important to know that your business’s online reputation remains intact and that your website gets up and running again in a timely manner. We’ll proactively monitor your site to ensure that any fault is jumped on as quickly as possible. In addition to monitoring and support, we guarantee the following:
- We make sure that relevant software, services, and equipment are available to you should you need it.
- A timely response to any support ticket you may raise with us.
- Good communication with you whilst we work on the solution - always keeping you in the loop.
- We work to resolve support tickets to the best of our ability.
Update, Improve & Stay Secure
maintaining your website
When maintaining your website, our experts carry out many website maintenance services and support tasks to keep your site running perfectly.
This web development service includes:
Security
Protection against hackers from gaining access to your site. We can also protect your emails from spam attacks, which can be troublesome and frequent if they’re not dealt with efficiently.
Backups
Regular and thorough backups of your site on an offsite cloud system, so that it can be fully restored in case of loss. Websites can crash and lose data for a wide range of reasons, and we’re here to make sure your business never suffers.
Monitoring
We’ll monitor functionality to ensure your website is working as it should and that it’s upgraded where necessary. For example, some plugins may become outdated and no longer work with the newest version of your website software. Plugins may need upgrading to accommodate the newer version, or become obsolete with the software improvements.
Downtime
Downtime is highly inconvenient for any website owner. When it happens, it’s important to have someone on hand to help. We can assist you by liaising with the hosting company to sort out the situation as quickly as possible.
Reactive Website Support Services
Working efficiently
Our technical support team also provide reactive support services. This means that, should you encounter an issue with your website and raise it with us, we will investigate the problem and act appropriately to ensure full service is resumed as quickly as possible.
Working with this process ensures that the required information about the issue is captured efficiently, and that our response times are measured fairly and accurately.
Service Level Agreements
The Soap Guarantee
We prioritise customer experience and satisfaction. Our SLAs give you peace of mind and ensure that you’ll always have the best possible experience with our team.
- Senior Technicians Our senior technicians have a minimum of 4 years experience, which makes resolving hardware or software issues as pain-free and as efficient as possible.
- Complete ReportsYou have constant access to reporting on performance and response times.
- Efficient ResponseSLAs guarantee response and resolution times at an efficient pace.
- Constant MonitoringProactive monitoring of resource usage and spikes in traffic tied to action alerts.
- Alert Mechanisms Our team ensures up-time monitoring with alert mechanisms.
- Minimised Security RisksAutomatic security updates and patching to ensure security risks are minimised.
- Cloud BackupsOffsite cloud backups with the ability to do full restores within an hour.
- Dedicated Account ManagerA dedicated account manager and a service desk to help manage support requests as fast and pain-free as possible, day or night.
Supported Clients
Featured Case Studies
Most recognisable for their “epic” brand strap-line and award-winning tv ads, MSM came to Soap to help unify their email communications to their customer base.
With 100’s of different emails spanning a range of consumer-related financial products they found that over the years their email communication had become fragmented and ultimately didn’t represent the style of communication they wanted to convey, Soap came onboard to help unify all their outbound email communications into a set of design principles to ensure brand constancy whilst delivery a customer focused experience.
Flexible Web Maintenance & Support Options
Whether you need a one-time migration and improvement project or are looking for a long-term partnership, we offer flexible maintenance plans. We're committed to providing ongoing support that’s tailored to your needs, so you maximise the value of your website.
If you’re not satisfied with your current hosting setup or agency, we offer a seamless migration service. We’ll move your website to our secure, high-performance hosting environment, ensuring minimal downtime and maximum reliability.
Not ready for a full redesign? No problem. Our health checks help you get the most out of your existing website by performing key optimisations and improvements. Whether it’s enhancing functionality, improving design, or boosting performance, we’ll ensure your site is at its best.
Our flexible website support and maintenance packages include monthly and quarterly options to keep your site running smoothly. Each package comes with a detailed report outlining our findings, updates, and recommendations for ongoing improvements.
With us, you’ll also benefit from a dedicated account manager who will act as your point of contact. Your account manager will listen to your needs, translate them into clear briefs for our team, communicate timelines and estimates, and ensure your project stays on track and on budget.
Get Your Free Consultation
tailored solutions that will surpass your targets
Whether you’re looking to forge a new partnership or investigating agencies for the very first time, our experts can understand your goals and structure tailored solutions that will surpass your targets.
- 1Discuss Your BriefOutline your business objectives exactly, then uncover how we can not only help you to succeed but sky-rocket your KPIs.
- 2Secure Your SuccessLearn about our tried and tested, data-driven solutions to your digital problems, and see how our industry-leading innovation can help you reach your goals.
- 3Grow Your BusinessWe’ve helped some of the biggest brands in the UK to exceed their ambitions, and we’re eager to discuss how a holistic digital strategy could upscale your business performance too.
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What We Could Do For You
If you'd like help with your digital marketing and our work on this project has inspired you, why not get in touch with us to discuss your plans:
